- PrestaShop Compatibility
- 1.7.x
- 8.x
- 9.x
- Short Description
- Easily manage pre- and post-sales queries using the PrestaShop helpdesk module. Allow customers to create tickets for issues, receive notifications, and assign agents for faster responses. Enhance customer service and build stronger relationships.
Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module. With this module visitors can create tickets regarding the issues/queries and admin will receive, process and respond to the tickets.
Features
- Allows customers to contact the store admin regarding their queries.
- Allow/disallow visitors to create the tickets.
- Email notification to the customers on creation of new tickets and change of ticket status.
- Validate the user by displaying reCAPTCHA on ticket form.
- Filter tickets locally as well as globally on the system based on ticket number, customer or query type.
- Create new tickets on behalf of the customers.
- Create multiple agents and assign them to multiple groups.
- Create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
- Improve customer service on your store.
- Providing quick support will help you in building strong relationship with your customers.
