- PrestaShop Compatibility
- 8.x
- 9.x
- Short Description
- Automate customer support with PrestaShop's WhatsApp CRM module. Manage chats, order updates, and marketing campaigns directly from the admin panel for better visibility and efficiency. Compatible with PrestaShop 1.7.x-9.x.x.
PrestaShop WhatsApp CRM Module connects a PrestaShop store to WhatsApp Business API. Automate order updates, manage customer chats, assign conversations, share files, and run scheduled WhatsApp marketing campaigns directly from the back office.
Most PrestaShop stores end up running customer WhatsApp chats from a personal phone, a very inconvenient and non-functional setup. Nothing stays logged inside the store, no agent owns a conversation by default, and a customer asking about an order status update is often asking about something that already happened three days ago. The PrestaShop WhatsApp CRM Module moves that entire workflow into the PrestaShop admin panel, where automated notifications are sent the moment a customer places an order or its status changes, and the support agents handle all incoming conversations within the dashboard itself, without switching to WhatsApp Web.
Every message runs through the official Meta WhatsApp Cloud API and stays compatible with PrestaShop 1.7.x through 9. x.x. Order alerts go out automatically, but the module covers more than one-way notifications. Staff log into the same admin screen, see who messaged, reply with full context, and hand a thread to the right teammate, so a WhatsApp conversation behaves like an owned support channel rather than a text history that disappears with one person's phone.
Benefits of PrestaShop WhatsApp CRM Integration Module to the store owner
Fewer Repeat Support Questions: The PrestaShop WhatsApp Order Notification Module answers "where is my order" automatically at every stage from placement through delivery. Agents get their day back for conversations that need an actual person, instead of confirming statuses that the module already communicated.
No Lost Context Between Shifts or Agents: All the chats are logged. The PrestaShop WhatsApp Live Chat Addon keeps every message inside the store account, so a supervisor covering a shift sees exactly what was promised and what remains open.
Higher Reply Rates Than Email: For stores selling into India, the Gulf, Southeast Asia, or Brazil, WhatsApp is where customers actually check messages throughout the day, while ecommerce email notifications in these same markets often go unread, with a well below a 25% open rate. A known business number sending an order update on WhatsApp draws attention in a way an email rarely does.
Multilingual Support Built In: Message templates can be set up in multiple languages, including right-to-left scripts such as Arabic and Urdu, so a store matches the language a customer already uses. Customers act on a notification they can actually read, rather than ignoring one in the wrong language.
One Dashboard for Everything: Orders, chats, contacts, and agent assignments stay inside the same PrestaShop WhatsApp CRM Module screen the team already works in daily, instead of checking orders in PrestaShop, replying from a separate phone, then trying to remember what was said to whom.
