- Joomla Compatibility
- 3.x
- 4.x
- 5.x
- 6.x
- JoomlaOrg Link
- https://extensions.joomla.org/extension/rstickets-pro/
- Short Description
- RSTickets! Pro is a professional Joomla! HelpDesk ticketing system offering high personalization, integrated knowledge base, easy setup, secure environment, direct email ticket creation/replies, customizable custom fields, attachments, ratings, and reports.
RSTickets! Pro is a professional Joomla! HelpDesk ticketing system that has a high level of personalization and will meet all of your customer support needs. A help desk ticketing system will allow you to provide prompt and efficient support to your clients. RSTickets!Pro comes by default with an integrated knowledgebase system, thus allowing staff members to decrease response time and improve efficiency.
- Easy to set up
- Provides a safe and private environment for customers
- Able to create and reply to tickets directly through emails
- Multiple email notifications to both customers and staff
- Knowledgebase system
- Custom fields available for departments
- Tickets allow uploads
- Rating system for tickets
- Reports generation
